Shipping & Return Policy
Online pricing and promotions are only valid for purchases made online through our website. Online Pricing may differ from in-store pricing and may not be combined with Insurance or any other in-store promotions. Any promotion or discount offered on our website may or may not be available in store and is offered at our sole discretion. Some in-store handcrafted or limited edition items may not be combined with insurance benefits.
King and Rose offers free shipping and returns through USPS. Items are packed at our facility in Texas and shipped out the same day when received by 12pm CST on in-stock items. If an item is out of stock or will have a delay in shipping, you will be notified of an estimated ship date at the e-mail address you provide. Most packages arrive within 5-7 days of shipping.
Our policy lasts 14 days starting the day you receive your order. If 14 days have gone by since your order was delivered, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and contain all original cleaning cloths and cases.
To request a refund please e-mail email@example.com and request a return authorization number. Please indicate in your e-mail the reason for the return. When we issue the return authorization we will also e-mail you a return postage label.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
Please allow 2-3 days for your refund to be processed. If you have not received the refund please contact your bank or credit card company to inquire about any potential delays in processing time. If you have already done this and the refund still has not gone through, please contact us at firstname.lastname@example.org
Only defective items will be replaced. Unfortunately, we cannot replace damaged or used items subjected to normal wear and tear.
To initiate an exchange, send us an email at email@example.com to request an exchange authorization. Please indicate in your e-mail the reason for the exchange. When we issue the exchange authorization we will also e-mail you a return postage label.
If the purchased item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the gift giver had the item shipped directly to themselves and then passed on to you, we will only be able to refund the gift giver and the gift giver will learn of your return.
-Damaged or used items
Please do not send your purchase back to the manufacturer.
In-store sales/return policy
Non-prescription sunglasses may be returned within 14 days of the date of purchase and must be in new condition with all packaging, boxes, cases, and cleaning cloths.
Some handcrafted artisan pieces may not be returned, including SpexWax and Rigards eyewear.
Due to the custom nature of prescription eyewear products, there are no refunds or returns on prescription eyewear. We will remake lenses due to a doctor’s prescription change once within 90 days at no charge. A second doctor’s re-make is at 50% of the full list lens price.
All of our lenses and frames are covered for one year for manufacturer’s defects. Lenses with glare-free and scratch coatings are warrantied for one year from the date of purchase for minor scratches due to normal wear.
We do not cover accidental damage such as deep scratches, dog bites, or intentional abuse.
When prescription eyewear is purchased using vision benefits/insurance, we must follow the guidelines set forth by your vision insurance company regarding prescription remakes and the cost associated with those remakes, which may differ from our policy regarding self pay patients.